Potential and pitfalls of conversational agents in health care
Nature Reviews Disease Primers, Published online: 23 November 2023; doi:10.1038/s41572-023-00482-x
Conversational agents (CAs) are computer programs designed to engage in human-like conversations with users. They are increasingly used in digital health applications, for example medical history taking. CAs have potential to facilitate health-care processes when designed carefully, considering quality aspects and are integrated into health-care processes.